Showing posts with label work. Show all posts
Showing posts with label work. Show all posts

Monday, September 27, 2010

bummed and beaten


I know, I know it has been a while. My life finally picked up which leaves little to no downtime for me. Guess I took my 2 month unemployment break for granted. I finally have a job- not glamorous by any means but hopefully it can prepare me to get to the next step in the company if things go well. So far, I am having a rough time. Aside from being the new associate in a building full of people who have been coworkers for over a year, I am still having a tough time fitting in. I try to be friendly, outgoing and interested in all they have to offer but I can't help but feel they are holding back from accepting me. Look, I know I have to offer a lot to this company, I am educated, dedicated and full of personality and experience...but no one is letting me show it. I feel like either they assume I should already know everything down to the last detail (which of course I don't, I have only been there a month and only know what I have been trained thus far) or that they need to loom over everything I am doing to make sure it is perfect and if for some reason it isn't I am to be berated and bullied (in front of customers mind you) to 'put me in my place', which in retrospect, is 'the new person'....it is a never ending cycle.

Needless to say I have surrendered. I no longer try to be included in conversation or tasks at work. I keep to myself and focus on the task given. When I have a question, I will ask someone, only to receive eye rolls or a less than vauge answer that makes me wonder if they even bother to point me into the correct direction because either they honestly don't care or they don't want to share information and keep it to themselves for their personal benefit. Every night I go home defeated by them, I try not to let it get me down but its hard when you try your best and continuously get pushed down after you succeed at something.

Friends and family tell me that I should not try to prove anything to them, but don't I have to? They are my co-workers, they should feel confident in my knowledge and they obviously are choosing not to be. They have to see that I am somewhat beneficial to the company and that I am trying my best. I am sorry but anyone who doesn't strive to prove something at their job should reasses their goals, you have to prove something to somebody to get anywhere. Before the 'but you have to do it for yourself' motivational speech, I must repeat what I have mentioned before- I am educated (bachelors in business communication), experienced (degree aside, I have been working in customer service since I was 14, and have been very successful at it), dedicated (I graduated college in 3 years and made the dean's list, I also have always strived for the best whether it be at school or my job), and full of personality (I shouldn't have to explain this...I know myself well enough thank you ;) ). Long story short, I DO do it for myself, thats why I am taking risks, trying hard, thats why I strived for a higher education--for myself. Now I need to prove it to them, which is hard when they care less about me.

I know not many people read this blog...but if you do, I need advice, a pep-talk, encouraging words. What am I to do? I don't just want to give up and quit. Not only do I need the money but I am also relying on the health benefits (which I cannot get otherwise due to a pre-existing condition). Besides financial gain, I like this type of work and would like to be successful at THIS place because I know I am good at it. This is a hump I need to either get over or I need to do something........please help.

Thursday, February 19, 2009

Long time, no write....

Its been a rough past 2 months! I cannot believe it is February again! The following has happened since my last post:

1. I took two versions of the LSAT (Law School Admissions Test)
2. Christmas (Spent the holiday at home in Kalispell with the family)
3. New Years (Happy 2009 <--- this is my year...I have a feeling)
4. Mitch lost 7 pounds (Lookin' good!)
5. Completed 2 wintersession courses (6 hrs of class a day total!)
6. I picked up more hours working (business has FINALLY picked up)
7. I started the new (and my last) Spring semester of college (Whew!)
8. I had a wonderful Valentines Day with Kory (pictures to follow)
9. I was able to visit my mom for her birthday (HAPPY BIRTHDAY MOM!)
10. Kory and I celebrated out first anniversary together yesterday (What a perfect year!)

Now I have to finish my law school application....YUCK!!

Tuesday, September 30, 2008

reciprocity


I understand people's need to go out after a long day of work and be served food and beverage, but lately I have been holding a lot back. At work, I am told to play a role, put up a false front...but at the end of the day, I wonder- should great service be reciprocated?

The answer is yes. For those who haven't worked in a restaurant or bar (or any aspect of the service industry), money is unpredictable and the majority of us that work at restaurants live on tips we earn. Here is some information we servers cant say to your face (look I am practicing reciprocity!):

Issue #1: "THE CAMPERS"
If you feel the necessity to stay for longer than 15 minutes after you pay, its an extra $3 every 30 minutes. I make my money from the tables I serve. If you are in one - I can't seat it, thus I don't make money.

Issue #2: "THE VERBAL TIP"
Telling me I am the best waitress you have ever had is NOT a tip. If I was good, let me know by leaving more money. I can’t pay my bills on compliments. Its not that I don't appreciate the praise, its just that if you say that and then leave a small tip, it's an insult.

Issue #3: THE SALVATION PAMPHLETS
Prayer cards and any other religious pamphlet is NOT a tip. It is insulting that you assume I may be without religion and must be saved. Again, like...2, I can’t pay bills with prayer cards.

Issue #4: "VINTAGE TIPPERS"
It's not 1960. 15% is the MINIMUM amount of what you should be tipping your servers. Remember, the restaurant only pays minimum wage ($6.55/hr). Servers also are required to share tips with the hosts, bussers, dishwashers and bartenders...we really don't make as much as you think!

Issue #5: "THE COMPLAINERS"
If you get a discount because your food was prepared wrong, please don't take it out of my tip. I didn't cook it incorrectly. The cooks get paid hourly regardless if the food is bad. However, I only make what you give me! I will fix your food or find a way to make you happy if you let me!

Issue #6: "THE GREET"
When I come up to the table to greet you and ask how you are doing please let me know. If you are in a bad mood I want to know that I am going to have to deal with your attitude the entire time. A confused stare or complete silence does not suffice as a reply to "How are you doing?'' Also stop interrupting my greeting and say "I want a beer", that's just rude.

Issue # 7: SELF-SEATING
Once again...it is not 1960, and most restaurants are not on a "seat yourself" policy. Don't just assume that the area near the bar is a place where you can sit yourself down wherever you want. There is actually a reason hosts put you where they do. Hosts try to rotate tables, ensuring that each server gets the same amount of tables, and also so that servers do not get three tables all at once. This helps guarantee you get the best service possible.

Issue # 8: GETTING JEALOUS OF A SERVER OF THE OPPOSITE SEX
I am being nice to provide good service, not because I want to flirt with your companion. If you took a step back you would realize I am being just as nice to you as your company.

I understand the concept of "the customer is always right" and when you are paying for a night out, you deserve good service, but the point I am trying to make is- I am trying my best and I am tired of being stiffed because people don't understand common courtesies. PLEASE THINK ABOUT IT BEFORE YOU SIGN THAT CREDIT CARD RECEIPT OR PULL SPARE CHANGE FROM YOUR POCKET!